Privacy Policy
Last updated: October 12, 2026
1. Who we are (data controller)
Alpha Axis Softwares LLC, Shaip Shapia No 42, Pristina, Kosovo, 10000.
Email: admin@subliminalfreq.com
2. Data we collect
| Data | When |
|---|---|
| Name, email, billing address, country | Checkout and account creation |
| Order details (products, price, date) | Orders |
| Payment confirmation (we do not see full card numbers) | Via our payment provider |
| IP address, browser, device, pages visited | Automatically when you visit |
| Messages and attachments | Contact forms and emails |
| Cookie preferences | Cookie banner |
| Download logs (date, IP) | When you download files |
We do not intentionally collect data from children under 16.
3. Why we use your data and our legal basis
| Purpose | Legal basis |
|---|---|
| Process orders and deliver files | Contract |
| Process payments and prevent fraud | Contract and legitimate interest |
| Send order emails and receipts | Contract |
| Customer support | Contract and legitimate interest |
| Accounting, tax, and legal duties | Legal obligation |
| Site security and spam protection | Legitimate interest |
| Analytics and marketing cookies | Consent |
| Marketing emails (only if you sign up) | Consent |
4. Who we share data with
We do not sell your data. We share it only with service providers who help us run the shop:
- Payment provider: our third-party payment processor, which handles your payment details
- Hosting and infrastructure: our website hosting provider
- Email delivery: our SMTP email service, used to send order emails and download links
- Security and spam protection: tools that protect our forms, comments, and login pages
- Analytics and advertising: only if you accept the related cookies
- Accountants, legal advisers, and authorities where the law requires
5. International transfers
We operate from Kosovo, and our service providers may be located in other countries, including the EU, the UK, and the United States. Where required, we use safeguards such as Standard Contractual Clauses or providers with approved transfer mechanisms.
6. How long we keep data
| Data | Retention |
|---|---|
| Order and invoice records | Up to 10 years, or as required by tax law |
| Account data | Until you delete your account |
| Support emails | 3 years |
| Marketing consent | Until withdrawn |
| Server logs | Up to 90 days |
7. Your rights
Depending on where you live (for example the EU/EEA, UK, Kosovo, or California), you may have the right to:
- Access your data and get a copy
- Correct inaccurate data
- Delete your data (subject to legal retention duties)
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
- Lodge a complaint with your local data protection authority (in Kosovo: the Information and Privacy Agency)
Email admin@subliminalfreq.com to use these rights. We reply within 30 days.
California residents: We do not sell personal information. We do not share it for cross-context behavioral advertising unless you accept advertising cookies.
8. Cookies
See our Cookie Policy.
9. Security
We use HTTPS, access controls, and trusted providers. No system is fully secure, so we cannot guarantee absolute security.
10. Marketing emails
We send marketing emails only if you opt in. Every marketing email has an unsubscribe link. Order and service emails are not marketing and are sent as needed.
11. Changes
We may update this policy and will change the date above. For major changes, we will tell you on the site or by email.
12. Contact
Alpha Axis Softwares LLC, Shaip Shapia No 42, Pristina, Kosovo, 10000.
Email: admin@subliminalfreq.com